Frequently Asked Questions


Cancellations and refunds

Training classes are not refundable but may be rescheduled once a 72-hour notice is given at no additional cost.


If you ever have to use your kit to save a life, we'll replace it!

If you ever have to use one of our kits to save a life, let us know, and we will replace any components used. For free! Send us official documentation about the save, and we will gladly replace anything you have used free of charge! We will even cover the shipping!

  • We do not cover, nor or we responsible for, replacement of any of the kit's components if they are damaged in either normal course of wear/use or from misuse, abuse, or modification.

  • Official documentation required: Documentation must be related to saving the person's life.  Any documentation that's not official or related to saving a person's life will not be accepted.

  • Proof of purchase is required.